Effect of Employee Satisfaction of Driving Customer Satisfaction Essay

â€Å"Its common sense when people feel great about the place where they work†¦ they provide better customer service† Dick Clark, Group leader of Financial services at Monsanto Customer satisfaction is the main aim of every organization running a business everywhere. Various level managers consider the importance of customer satisfaction and try to pass this issue to the lower levels that have direct contact with the customers. Those front-line employees should be satisfied themselves in order to deliver customer value. (bulgarella, 2005). Some researchers and business pioneers went further to include employees as â€Å"internal customers† whom they seek to satisfy their needs in order to make sure that they will do the same with the external customers (Harrison, 2003) and this highlights the direction towards the study on the employee satisfaction and its factors. In Egypt, employee satisfaction should be one of the most highlighted topics in every business field and should gain wider interest day after day. The emphasis on these kinds of studies will help improve the service standards and, consequently, raises the satisfaction levels of employees and external customers of any organization. From this perspective, the researchers decided to investigate the sense of career development and its effect on employee satisfaction (Research1 or R1). The second part of the research will be devoted to measure the effect of employee satisfaction on delivering customer satisfaction (Research2 or R2). The main research questions are designed as: Q1: How can the sense of career development affect employee satisfaction? Q2: what is the effect of employee satisfaction on customer satisfaction? Hypotheses: H1: Sense of career development has an effect on employee satisfaction. * Components of career development on this research paper are: * Quality of Employees ‘Lives. * Social and economic contribution to society. H2: sense of employee satisfactions affects Customer satisfaction. R1: The relation between sense of career development and employee satisfaction. When the researchers decided to define employee satisfaction, they called back the definition of the word â€Å"satisfaction† from the dictionary and it was found as â€Å"gratification of an appetite and pleasure† (Wilson Learning, 2006). Satisfaction researchers can never ignore Maslow’s human satisfaction pyramid that starts with physiological needs, safety needs, social needs, self-esteem and self-actualization needs (Parvin, 2011) Scholars vary in their definitions to employee satisfaction; Reilly defines job satisfaction as â€Å"the feeling that a worker has about his job or a general attitude towards work or a job and it is influenced by the perception of one’s job†. (C.R.Reilly, 1991). Some employee-satisfaction theories depends mainly on the individual factor or the employee himself; employee’s objectives, age, social status, gender and education level have the major impact on determining the degree of his satisfaction and loyalty in his job (Ann, 1992) while others, such as Alan Witt, go in deeper analysis to study â€Å"Fit or Lack of Fit† or the â€Å"Want-Have Dilemma† between the employee’s requirements and the organizational offerings (Ann, 1992) Papers agree on a main drive for employee satisfaction in any organization; employers must work on enhancing the sense of career development for their employees. However, career development itself is a broad concept that needs to be clarified. Sears defined career development as the total group of physiological, sociological, educational, physical and economic factors that direct the individual’s career (Patton & McMahon, 2006). This definition classifies the components career deve lopment to: 1. Physiological component 2. Sociological component 3. Educational component 4. Physical component 5. Economic component When going to a deeper practical definition, Careers England, one of the most recognized organizations in career guidance industry that has a wide variety of partnerships with various associations (Careers England, 2012), defined career development as follows: â€Å"Career development is the lifelong process of managing progression in learning and work. The quality of this process significantly determines the nature and quality of individuals’ lives: the kind of people they become, the sense of purpose they have, the income at their disposal. It also determines the social and economic contribution they make to the communities and societies of which they are part† (Careers England, 2012) This definition analysis â€Å"Career Development† terminology to the following components * Quality of individuals’ lives * Social and economic contribution to society When linking both definitions together, the researchers can identify the main components of career development to two main categories 1. Quality of individual lives: a. Salary paid to employees b. working conditions c. physiological and safety needs d. the purpose they have 2. Contribution to society * Achievements and contribution to society economically and socially R2: the relation between employee satisfaction and customer satisfaction. To measure the degree of employee satisfaction’s effect on customer satisfaction, the meaning of customer satisfaction should be clear for the researches and the readers; A comprehensive definition of customer satisfaction in terms of pleasurable fulfillment is given by Oliver (1997): â€Å"satisfaction is the consumer’s fulfillment response. It is a judgment that a product or service feature, or the product or service itself, providing (or is providing) a pleasurable level of consumption-related fulfillment, including under or over fulfillment† (Siskos, 2010) According to an exhaustive review of Yi (1991), customer satisfaction may be defined into 2 basic ways: either as an outcome, or as a process: 1- The first approach defines satisfaction as a final situation or as an end-state resulting from the consumption experience. 2- The second approach emphasizes the perceptual, evaluative and psychological process that contributes to satisfaction. (Siskos, 2010) (R2) will try to measure the degree of dependence of both factors on each other through surveys with employees and customers. Bibliography Ann, M. (1992). A STUDY OF THE RELATIONSHIP. SOUTHWEST TEXAS STATE UNIVERSITY, Political Science. Texas: The Digital Library. attia, s. (2008). Healthcare quality and moder. emerald insight, 3. bulgarella, C. (2005). Employee Satisfaction & Customer Satisfaction. Guide Star rerearch. C.R.Reilly. (1991). Organizational Behavior. Annual Review of Psychology, pp. 427- 458. Careers England. (2012). MAKING A POSITIVE IMPACT. Careers England. Careers England. Careers England. (2012). Why Career Development Matters. 1. Harrison, C. (2003, 11). Turning Customer Service Inside Out! Retrieved 10 1, 2012, from expressionsofexcellence.com: http://www.expressionsofexcellence.com/ARTICLES/InsideCS.html Parvin, M. (2011, December). FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF PHARMACEUTICAL SECTOR. Australian Journal of Business and Management Research, 1, 115. Patton, W., & McMahon, M. (2006). Career Development and Systems Theory. QueensLand university, Faculty of Education. Rotterdam: Sense Publishers. Siskos, E. G. (2010). Customer Satisfaction Evaluation. Greece: Springer Science+Business Media. Wilson Learning. (2006). Redefining employee satisfaction: business performance, employee fullfilment and leadership practices. Edina: Wilson Learning Inc.

Language acquisition prinicples

Klinger, Artiles and Barletta (2006) examine the issue of language acquisition in English Language learners and attempt to decipher the underlying causes of difficulties faced by these learners. The primary debate the researchers examine is whether language acquisition difficulties are caused by limited language proficiency or could be linked to learning disabilities. The researchers postulate that linguistic, immigration, cultural, socioeconomic, and ethnic factors work in tandem to influence language proficiency in ELLs and thus these issues should be considered when examining these students before a decision is made that they require special education services. The researchers are worried though that two extremes are commonly practiced by teachers. The first is that ELLs are sometimes overrepresented in special education classes because teachers refer them for these services without adequately understanding the individual obstacles to learning and attribute limited proficiency to learning disabilities. The second extreme is that teachers sometimes fail to address the special education needs of these students, attributing acquisition difficulties to limited proficiency. The researchers examined published research on ELLs with either limited language proficiency (specifically in reading) or those with learning disabilities in order to determine the indicators that would help stakeholders differentiate between the two groups of ELLs. The researchers found that both learning disabilities and limited proficiency impact performance in English Language. However the research is still inconclusive and does not offer much information on how stakeholders including educators, can address this issue successfully in the classroom. There is still the question of the indicators that classroom teachers should use to determine whether or not a child is recommended for special education classes. This information is of particular interest to classroom teachers who deal with ELLs in their everyday classroom. Teachers are able to understand some of the factors that are not directly related to the classroom that may impact ELLs and their acquisition of the language. One important observation in the current article is that the home environment often presents an obstacle to successful acquisition. This is because parents, who are themselves non-English speakers, limit their use of the target language at home. As a result learners do not get effective reinforcement at home and thus have considerable difficulties acquire the requisite language skills. Teachers therefore should try to expose students as much as possible to the language while they are in school and to try to form effective partnerships with the home so that parents are brought on board to help in their child’s language acquisition. I found this article to be quite useful in helping to understand the various factors that can impact language acquisition and comes as a warning for me not to take certain characteristics of the learners in the classroom for granted. This article has helped clarify for me how issues such as ethnicity and even the specific native language may either hinder or foster language acquisition. There are a multiplicity of factors that can impact learning and it is very difficult to determine how each of these elements are influencing the various ELLs in any given classroom. Not all learners will acquire language in the same way. The Spanish influence may be much more different from the Chinese influence, for example, and thus it is difficult to decipher how the cultural contexts of these first languages can serve to impact second language acquisition. Overall the article was quite useful in helping me to better understand the range of factors that have to be taken into consideration in the classroom.

Software localisation Essay Example | Topics and Well Written Essays - 1250 words

Software localisation - Essay Example Localization contributes to the creation of the MacWorld Localization has contributed to Mac OS X by supporting seven languages: English, Dutch, French, German, Italian, Japanese, and Spanish. Later releases have included functionality for more languages and Mac OS X v10.2 comes with full Unicode support and supports non-Roman alphabets (like Arabic, Thai and Hebrew) via improved input and a new Unicode Character Palette. Localization has allowed a single binary to support multiple languages and regional dialects. It also provides a mechanism to allow developers to dynamically add resources for new languages or regions. (MacOx) Q.1 (c) Localization promotes a homogenisation of culture through the use of global symbolism Localization results in the understanding of not only specific local markets, but the understanding of actual content surrounding a given culture promoting symbolism on a global context. The best example is that of â€Å"graphical globalization†, where â€Å"any graphics appearing in the project material must be adapted to conform to standards in the target culture and language. All words in graphic files must be translated. The same goes for all cultural symbols (flags, clothes, etc.). This typically involves replacing the existing graphics with new ones, e.g. when the "symbols" sent for translation represent people of different skin color from the target region, flags of a given country, characteristic road signs, or even vegetation characteristic for the climate prevailing in a given country, all of these have to be adapted to fit the target culture". (2006b) Q.1 (d) Localization increases the digital divide Since there is a need for the digital content, browsers and other software tools to be available in the person's own language, therefore localization is rapidly increasing the division of digital content, while making the digital content user friendly for the users. (2006c) Q.2 (a) Beta Testing: A second stage test for a new software product prior to its commercial release. Just after its release it is send to different beta test sites in order to receive feedback about the product, and if it serves as error free, it is commercially released for sale. Q.2 (b) Case Folding: It is a Unicode casing file system in Windows environment. Q.2 (c) Enabling: To activate any service (software or hardware) or device driver. Q.2 (d) NLS API: NLS API stands for "National Language Support, Application Programming Interface" are interfaces that are used to manipulate the translatable text within dialog boxes. (2006d) Q.2 (e) Spacing Character: Used for indentation. Q.3 (a) Translator or Assistance Tools: Tools that translate instruction from one language into another language. While running or executing program assistance tools translate bite code into machine code. Example In Java language the instructions are translated into bite code language. Q.3 (b) Supported Files: A program when executes requires a lot or resources, which are provided by the supported files. Example: In 3D Graphics cards, enhanced graphics can be seen while viewing a program while in case of simple VGA card supported files are used to view the same program. Q.3 (c) Software Leveraging: Free or open source software program available throughout the

Different responses Essay Example | Topics and Well Written Essays - 750 words

Different responses - Essay Example People with specific leanings, shaped by their age, gender or values, may observe and interpret Mrs. Mallard’s character using their own lens of perception. Feminists readers, on reading the immense emotional turmoil that Mrs. Mallard goes through as the realization dawns on her that she is finally free, may lament the bondages of marriage that pushed a woman to such desperation and depravity that she had to wait for a husband’s death to breathe in free air. A feminist perspective would therefore interpret Mrs. Mallard as a wife, who was feeling stuck and suffocated by her husband, probably due to lack of compatibility between them. In spite of this repressed desperation, Mrs. Mallard has been conditioned by the society to continue to play the role of a good wife. She plays that role as automation, even forgetting what her true feelings and desires were, until one day her husband is dead and her deeply buried feelings rush to the surface. Even at that specific moment, she reacts, with I believe female readers would relate and sympathize with Mrs. Mallard’s character, as more often than not, women have experienced suppressi on and had to repress their desires to maintain appearances of congeniality imposed on them by society. On the other hand, male readers probably would be harsher and judgmental of Mrs. Mallard, as she is a woman well provided for by her husband who had a â€Å"face that never looked saved with love upon her†. Ideally, in a male dominated society, a woman’s assigned position is to dedicate herself to husband and home, which is does not appear to be the case with Mrs. Mallard. A woman, whose husband is dead, is expected to feel the emotions of remorse, despondence and even fear of a long and lonely life, even if that husband was a dastard when alive. Chopin has managed to capture the presumed dead husband’s character in just a few sentences - that he was a good husband who

Strategic Human Resources Management Essay Example | Topics and Well Written Essays - 3000 words - 1

Strategic Human Resources Management - Essay Example This paper declares that the work of human resource department is considered as a distinctive philosophy in organization because of the fact that human resource managers often face a relatively new and unique situational cases related to the proper way of handling employees. When dealing with different scenarios, human resource managers are responsible in conducting a logical reasoning as he/she develop a new strategic solution that will address the main problem within the business organization. Human resource managers should be able to adopt a more flexible scheme and rewards since most of generation Y employees strongly believe in their own worth and has adopted the ‘speak-your-mind’ philosophy. This report makes a concuson that based on the first case scenario presented in this study, we have clearly seen some ways on how the human resource manager could logically address organizational problems related to internal conflicts which may arise due to merger and acquisitions between a medium- and large-scale busineses. As part of the first case, the study shows how the human resource manager could develop and implement a new organizational culture that could promote open commnucation among employees as well as a long-term learning, development, and performance culture. In the second case, proper ways on how to develop a universal motivational scheme for a business organization that is composed of baby boomers and generation Y employees was discussed.

Integrate Coastal and Ocean Management (ICOM) Essay

Integrate Coastal and Ocean Management (ICOM) - Essay Example At sea, the acquisitiveness of the ocean itself accumulated with authoritative complexities and the about abridgement of acreage curve aftermath their own difficulties. In addition, coastal areas must address the issues, if the land meets the sea, such as erosion, flooding and pollution from agricultural runoff and the problems of access, including control platforms, operating the main means of transport between land and sea. An integral part of the challenge for coastal communities is that the resources are dependent on their social, cultural and economic well-being, fish and minerals in the coastal areas of countries and beaches, to apply a combination of jurisdictions, municipal, provincial and federal government and First Nations. Significant results of these learning experiences are more positive integration experience with other user group-based community resources, First Nations in the commercial fishery in the wake of the Marshall of the Supreme Court Decision. The other is a natural evolution away from the same sector management approaches for ICOM. Local communities must cope with all those in the use of local resources with municipalities on land based on land use with provincial governments for coastal activities, based on land, such as aquaculture, with the federal government on uses of the ocean fisheries to mining to shipping. All companies are faced with this multiplicity of jurisdictions and must also cope with First Nations otherwise again with different governments, based on realities treaty or lack thereof. There are two main peaks and this First implementation, it is important for communities and governments are able to monitor and evaluate the state of the relevant coastal States and marine systems, including biophysical and human dimension of how each of these change over time and their overall strength and flexibility. Secondly, the participation of coastal communities of ICOM, and the use of participatory approaches to management and co mmunity-based management, highlights the need to understand the process of the effectiveness and acceptance, a need to carry out a performance review "to assess the degree of ICOM that works in practice to a community or local level (or even usually). Monitoring of coastal and ocean: The first way of monitoring and evaluation based on results of ICOM, develop and use indicators to track current and relevant over time (a) "State of the World" in the oceans, coastal areas and coastal communities, and (b) progress towards the main objectives of ICOM, to facilitate the sustainable development of marine and coastal areas. Each of these aspects can be fabricated from a "macro" angle of a nation or region, but as well a bounded association that cannot be ignored (Boyd and Charles, 2006). The first class of indicators observed, "state of the world" distance indicators of biomass of fish in the sea and the extent of their geographic distribution, sea level based gross domestic profit (GDP) a nd export levels fisheries, measures the distribution of marine wealth and prosperity for coastal communities. Attended each of these indicators requires constant attention to data management and statistical systems, which can be a challenge at the local level. In fact, to support governance participatory democracy, we must (a) ICOM efforts to be attentive to strengthen and exploit the information on coastal

Summarise the strategic options that are appropriate to ZARA and make Essay

Summarise the strategic options that are appropriate to ZARA and make definitive for ZARA to sustain its future position in the - Essay Example This difficulty of the imitation is one of the foundations the leadership strategy relies on. Zara has managed to successfully exploit its economic of scale through its size and volume of production. Passemard observes that there is a relationship between firm-size measured in terms of volume of production. Based on this understanding, and considering that Zara sells medium quality fashion clothing at affordable prices, its unit production is minimum. The optimum volume of production is reached when the average cost per unit production is minimal. (Passemard, 2006). Zara has also managed to sustain the leadership strategy because of its volume of production. Passemard, points out that with a high level of production, a company is able to purchase and use specialized manufacturing tools which other small companies are not able to afford (Passemard, 2006). The study indicates that the merchandize in the rain facility has a capacity of only 45,000 folded garments per hour and that this facility has its limitation unless more capacity can be created elsewhere. A further study by Adams observes that cost advantage may be associated with division of labor, which apparently is one of the key ingredients of Zara efficiency of work. The study indicates that at Zara, the design collections are developed by creative teams rather than groups of designers. In general implementation of leadership strategy requires firms that are able to produce relatively simple standardized products and at the same time are able to sell those products at comparatively low prices. This mechanism contrasts other companies who pursue business or corporate strategies from Zara. Zara has managed to keep its low cost production by ensuring that they maintain the supply and provide the variety to the taste of the supplier. The study points that Zara stores is stocked with items tailored to the taste of the local clientele and that one would never end up looking like someone else. According to Adam s, for the cost producer strategy to work best, buyers must be able to use the product in the same way and have much same needs and requirement when buyers are large and have significant bargaining power (Frankl & Rubik, 2000). This is underscored by Porter in his analysis of the buyer power while examining the Porter’s Five forces. Porter points out that this strategy will be efficient if the industry’s product is a standard product which is readily available from variety of sellers. In the case of Zara, there are several outlets providing almost the same ambience all over Northern Spain and the rest of the world. In observation of the Porter Five forces, Zara has been able to protect itself from the rivals, buyers, suppliers, potential entrants and substitutes. The study reveals that Zara has managed to keep off the new entrant by sheer reduction of prices for artificial purposes as well as using its dominance and economies of scale to contain the competitors like GA P. Identify the corporate level strategies In identifying corporate growth strategies, this paper will consider that use of Ansoff matrix. Zara has exploited the use of the matrix.Ansoff matrix portray alternative corporate growth strategies. This strategy explores the present and future potential growth of the business based on the products and markets. While looking at the position of Zara, it is important to points out that

Pandemic Flu Essay Example | Topics and Well Written Essays - 750 words

Pandemic Flu - Essay Example Symptoms of avian influenza differ from those of other common types of influenza, and they also can change dependant on the cause of infection. There is a danger that avian flu virus mutation can lead to mass spread of pandemic among humans, so intensive studies and research of the virus are being held. HHS, the World Health Organization and other establishments are working hard to prevent avian flu spread around the world. Federal, state and local governments give clear information about avian flu which can help people to held appropriate measures to prevent it. Business activity can also play appropriate role in pandemic infection prevention. People should be ready for appropriate actions in case of pandemic flu: strict plans for schools, community organizations, individuals, families are developed. The WHO and European Commission are providing global monitoring of the situation: they give statistics, rapid response information, official reports on test results and many others. USG S, National Wildlife Health Center and U.S. Department of Agriculture are also providing United States Monitoring of the situation. Specific groups of the population, such as workers, travelers, hunters, health professionals are informed about possible action in appropriate cases. Full range of appropriate measures is clearly determined. Different situations are concerned which would occur in case of pandemic flu, such as impossibility to work, social disruption, schools closure, transportation services disruption; people should be well informed and be ready for possible inconveniences. HHS has developed a detailed instruction for people traveling abroad - it will help them to prevent infection. But one of the most important issues concerning an effective protection from pandemic flu is vaccination. Everybody can take appropriate information from State Departments of Agriculture, Wildlife and Public Health. Unfortunately there is no sufficient vaccine which could prevent pandemic fl u development in human body and its spread around the world, but the U.S. President George W. Bush has allocated great amount of financial resources which will help to conduct appropriate studies and research in this field. But the virus is constantly changing its own structure, and its mutations are rather resistant against current drugs - so, intensive medical research should be conducted for testing and approbation of new antiviral means. It needs to note that current medications testing should be held and accurately evaluated - it should help to estimate possible effects of these means and have a clear notion about possible consequences of these medicines for human body. In addition to that, infection mechanism should be attentively studied: humans are rarely infected by H5N1, but pandemic flu can be a serious threat for people with weakened immunity. So, it is necessary to study the wildfowl and poultry avian flu mechanism. The virus spreading threatens poultry farming and many agricultural sectors connected with poultry and mammals. So, Interagency Screening Plan was adopted to monitor birds' migrations throughout the United States. Appropriate measures for protecting poultry, pets and people exposed to animals are adopted. It is planned to investigate disease-outbreak cases in birds, to increase monitoring of live wild birds and birds

The tone of the poems Essay Example for Free

The tone of the poems Essay This phrase is an example of how the smaller things are often the best and I think that this is why Bennet used young boys and girls instead of just soldiers. Another reason is, I think, the anger felt at the association of two such different things the innocence of children and war. Bennet may have written it to make people to reconsider their views on war and the glorified heroes by adding a different dimension to them. In the line blood reds, cloud whites and ocean blues Bennet neglects to mention the land. He includes the sky and the sea but the earth isnt present. This is linked to the second stanza which begins with nature creating pain for the humans biting, stinging clouds of dust but ends with man taking control. I think that these lines may signify that the earth is being destroyed by humans. As nature is another beautiful casualty of the war, like children, I believe that Bennet may be suggesting that the innocent are the first to suffer. Also, he uses words such as biting and stinging to describe the winds. There are very derogatory adjectives so it may imply that Bennet is saying that war changes people and forces them to become things theyre not. This is also similar to The Man He Killed as war is like a charade or a game. When they were forced to pay the ultimate price it can relate to as the man who was killed was in his place which suggests that he had no choice. Strange people and foreign land both evoke similar images of a faraway place that is unknown to many people. Young children generally like familiarity but by the use of foreign it suggests that it is very upsetting for them. It can also signify that they were far away from home and there was nobody they know. The flags that caress them is their only comfort but by then it is too late. It is purely ironic that the flags which represent the politicians that killed them are the only thing to offer them some peace. This can be compared to quaint and curious war is because both poets are suggesting that war is odd and that it does not work in simple ways. Strange people is another likeness to The Man He Killed the first stanza is about the way in which they could have been friends if war didnt get in the way and the same applies for the people in Coming Home. I think that Bennet used that line to illustrate the bewilderness that can follow war as things change. Floating and seek the stars evokes an image of childlike fantasies of flying and going to the moon. These dreams could have been fulfilled if they hadnt died so young and I believe that Bennet, by constantly reminding of their deaths in subtle ways, is trying to recreate the families pain when they cant ever forget them. Glistening seems like something is finally recognising their sacrifice and they are being welcomed back home. It is as though the flags and the tarmac are the only things that care about them and I think that Bennet is implying, through no people being mentioned, that we dont overly mind their deaths. I think that Bennet was very bitter towards humanity when he wrote this as he does only refer to them with contempt: the government who sent them to fight. The final stanza of Coming Home is, compared to the rest of the poem, very calm and peaceful. Illuminates reminds me of someone suddenly understanding something or becoming enlightened. I think that it is a final reminder that we need to switch on about war as he considers it needless and waste of life. The calm nature of the setting moon could be a symbol of hope for the future as, despite nature being corrupted earlier in the poem, it has come through and shown itself here. This suggests that Bennet still believes that we do have the power to stop destroying things. By ending the poem where he did, I think that Bennet wants us to remember the soldiers who died for us and to know that, if we want it, a better future is available for us. The title and the tale of The Man He Killed suggest that two people were involved the murderer (he killed) and the poet. However it becomes clear that the poet is the killer when he recounts the story in first person. I think that the poet is ashamed of the act as he wants to remain anonymous. This suggests that the murder haunts him and that the needs clarification about the necessity of it. Its also shown by the because - as he needs to cast about for a reason. These two quotes hint that the poet is doubt about the true nature of war. The first and last stanza also suggests that, as he is thinking of what could have been, he, like Bennet, considers war to be a waste of life. The rhyming of the poem adds a more playful feeling to it and I think that the poet may have placed it in as a shield around his actual feelings. He may have done this because he was a soldier and is aware that they arent particularly supposed to have those sorts of thoughts. This is shown by ranged as infantry as he is impressing on us that he wasnt a person when he did it; he was a killing machine. The phrase off-hand like implies that the act of going to war isnt thought over or deliberated about, he just went. I think that he could be suggesting that people at home believe war is so easy you go, kill a few men, come back. However by reading the rest of the poem about his feeling suggest that it can leave you in moral turmoil. However the continuation of the rhymes suggests, I believe, that the poet is trying to make us aware of the underlying threat of the people who think that its one big joke.  In conclusion, I find that The Man He Killed is more touching than Coming Home because its in first person and therefore I could sympathise more with his feelings. This is a complete turn around from my first impressions on the poems as The Man He Killed seemed childish to begin with but when you look deeper the true message is there. Despite the differences in the poems, both poets agree on their final message to the readers: war isnt glorious or heroic; its a complete waste of life.

Brown V. Louisiana Essay Example for Free

Brown V. Louisiana Essay During the 1960s, many African-Americans believed that civil rights should become a national priority. Young civil rights activists brought their cause to the national stage and demanded the federal government assist them and help resolve the issues that plagued them. Many of them challenged segregation in the South by protesting at stores and schools that practiced segregation. Despite the efforts of these groups and Supreme Court rulings that ordered the desegregation of buses and bus stations, violence and prejudice against African-Americans in the South continued Meyer, F. S. , 1968). In the 1960s many things were off limits to African-Americans. They werent revered as equals and suffered greatly because of it. Theres an unfamiliar case to most that took place in Louisiana that helped shaped the use of public facilities for all people. This case is known as Brown v. Louisiana. The Audubon Regional Library in Clinton, Louisiana, Parish of East Feliciana did not serve blacks. Blacks, at that time, were expected to use one of two bookmobiles. The red bookmobile served whites and the blue bookmobile served blacks. On March 7, 1964, ive young African-American males entered the adult reading room and one of the men, Brown, requested a book called, The Story of the Negro, by Arna Bontemps. The assistant librarian checked the card catalogue and discovered that the library did not have the book. She told Brown that she would request it from the state library and he could either have it mailed to his home address or he could pick it up from the bookmobile. After the men had been given the news about the book they sat down quietly. After the men failed to leave the library, the assistant librarian requested that they go. They did not. Brown sat down while the others stood nearby. The assistant librarian then went to the head librarian who requested them to leave as well. Again, they did not. A few moments later, the sheriff arrived and requested that they leave again, and again, they did not. The sheriff arrested them and charged them with the intention to provoke a breach of peace and failure to leave a public building when ordered to do so (Coates, R. , 2005). The five men were tried and found guilty. Brown was sentenced to pay $150 for court costs or spend 90 days in Jail. The four other men were sentenced to $35 for court costs or 15 days in ail. Under Louisiana law, the convictions werent appealable therefore; their requests for discretionary reviews were denied. The Supreme Court granted certiorari. A certiorari is an extraordinary privilege injunction granted in cases that otherwise would not be entitled to review. In writing for the majority, Justice Fortas first examined whether the protesters could be convicted for refusing to leave the library. He concluded that they could not since their protest was peaceful and blacks could not be denied access since whites were allowed inside as well. He reviewed the onduct of the men and felt that this had no merit either. The state argued that the men were proving their intent to disturb the peace and upset the librarian. Justice Fortas concluded that the arrest was a violation of the mens First and Fourteenth Amendment rights that guarantee freedom of speech and assembly and the right to opposed this opinion and took to issue with the majoritys reasoning. He disagreed that the Constitution prohibits any state from making sit-ins or stand-ups in public libraries illegal. Second, Black argued that the previous breach of the peace cases in Louisiana differed from Brown v. Louisiana. Previously there had been several other situations where there were peaceful demonstrations over discriminatory practices. Garner v. Louisiana (1961) involved a sit-in at a lunch counter to protest service for whites only. In Taylor v. Louisiana (1962) blacks again protested the presence of bus depot that was for white customers only. In Coxv. Louisiana (1965) a man led a demonstration near the courthouse and Jail to protest the arrest of other demonstrations. Each of the protests, along with Brown v. Louisiana, was all orderly and peaceful and was over discriminatory practices that denied the protesters rights hat were guaranteed to them under the Constitution. Justice Black opposition was joined by three other Justices. They argued that the First Amendment did not guarantee to any person the right to use someone elses property even that owned by the government and dedicated to other purposes. On Wednesday, February 23, 1966 the decision was made; 5 votes for Brown and 4 against him (Coates, R. , 2005). The young men won! The Courts ruling in this case, along with the others, proved vital to the Civil Rights struggles and also to the Vietnam War protests that would follow. Indeed, without these rulings the 1960s and early 1970s may have been a completely different period in time, especially when it comes to the Civil Rights movement. In the last line of Justice Blacks opinion in Brown v. Louisiana he wrote: The holding in this case today makes it more necessary than ever that we stop and look more closely at where we are going (Meyer, F. S. , 1968). In conclusion, had it not been for demonstrations of this kind, and the Supreme Court granting certiorari there is a strong possibility that none of this would have ever taken place. Oftentimes, it is in a ime of pain and suffering that the Just shall prevail, and I believe this is no different. There is more work to do but with the Supreme Court being behind you, at least you know its not in vain.

Organizational Culture And Change Management

Organizational Culture And Change Management The world has become a global village and so do the businesses. Competition among industries is becoming more and more global and businesses are facing ever climbing pressure to compete at this level. The market needs are changing rapidly and continuously and to cope with this, organizations have to keep on changing themselves to meet the new demands. The change can be a change in product or service, marketing strategies, change in management or IT system etc. but the most difficult thing to change is the values and beliefs of the people because its natural that people resist change. Cultural change is a difficult thing to do as there are people involved in it. British Airways had gone through a cultural change which started in early 80s when the company was in bad condition and was about to go bank corrupt. The newly appointed CEO Colin Marshall lead the change and took the company out of the crises and made it one the most respectable airlines of the world in less than 10 years time. This paper will talk about the problems with BAs leadership and organizational culture which lead the company to those crises and its affects on performance and this paper will also talk about the successful implementation of the change. The paper will demonstrate the analysis of the change process and flaws in the change which could have lead to better results if managed properly. Organizational Culture: Culture is the beliefs and values of people. The collective programming of the mind which differentiates the one group of people from another, culture in this sense includes system of values. Culture comprises of language, religion, customs, manners and education (Bode 2008). Language is the most important way of understanding cultures as this is the way information flows. Many scholars have been trying to define culture and they have defined it but it is always said that it is difficult. Culture is a very complex a phenomenon and cannot be captured in a few dimensions (Bode 2008). Organizations do have a culture and in simple words it was defined by Deal and Kennedy (1996) that the culture is the way things get done around here. Organizational cultural is influenced mainly by the leaders of the organization and also by the personal values and beliefs of the people. It is basically the system of mutually shared beliefs and values by the people of the organization. Organizational culture is a key component in achieving the organizational goals and strategies, improving the organizations competitiveness and effectiveness and management of change (Adeyoyin, 2006). BAs History: British Airways came into existence in result of a merger of two British carriers, BOAC (British Overseas Airways Corporation) and BEA (British European Airways) in 1970s (Marriott 1998). British Airways is one of the most respectable and preferred airlines in the world today. British Airways won the Airline of the year award in 2007 on 25th OAG awards (BBC news). This success of the airline is the outcome of a successful cultural change started in early 80s. Before 1980s BA was doing good as there was little competition in the market and BA controlled 60% of the UK domestic markets and faced competition on only 9% of the routes in and out of the UK (Redman Wilkinson 2009). Due to little or no competition BA didnt focused on customer satisfaction and other issues and carried on the traditional way of doing things which lead them to disastrous situations when they felt the need for change. In 80s the rivalry among the airlines was limited in concerned to BA because BA was controlling 60% of the routes (Business Economics 1982). The threats of the substitutes was also limited for BA because BA has covered most of the routes and had large number of destinations and left the customers some times with no other choice. BA didnt have the focus on customer satisfaction and profit maximization and this caused major customer dissatisfaction. Lack of punctuality and uncomfortable flights were the reasons for this dissatisfaction (Warhurst 1995). BA recorded financial losses of  £140m and this leaves a threat for the new entrant in the market. So the threat for the new entrant was there. Drivers for change: Humans change with the passage of time as per the requirement and situation at hand. Similarly organisations need to change as well to adapt to the changing internal and external environment. A need of change can arise from two kinds of factors i.e. Internal and External factors. External factors include the competition, technological advancements, innovation, and deregulation of industry, labour costs, and access to resources, international economic changes, and government policies. Internal change factors tend to follow on from the external ones, and include adapting to shifts in corporate missions, changes in technological equipment and processes, shifts in employee attitudes and behaviour and corporate culture. In BAs case the initiating factors were both internal and external. The external factors were the competition, the governments threat of privatization, and access to cheaper resources and increasing prices of oil. The internal factors involved in pushing BA towards going f or a change were the internal rigid culture, Change of equipments and staff related issues. How the culture was formed? BAs cultural change was a success and still it is being used as a reference or a guide for the firms who go for cultural change (Mills et al 2008). There were four major companies who went through cultural change and some of the reasons among them were common, e.g. threat of privatization. Those companies were Jaguar, British Airport Authority (BAA), British Nuclear Fuels Limited (BNFL), and British Airways (BA). The founders of a company or the forefathers have a significant influence on the culture formation of a business. The way they do things leave a long lasting impact on the followers thus become the part of the culture (Poole et al 2004). Jaguar and BAA for example have always had charismatic leaders. Sir William Lyons and Sir Norman Payne were both charismatic leaders and autocratic in style (Salama 1995). This leaves the impression on the follower managers and showed its effects in their decision making styles. BNFL and BA till 1984 didnt have any charismatic leader like Jaguar and BAA (Salama 1995). There was variation in departments which shows the values of each of the departmental head. Christopher Harding was appointed as the chairman in 1984 and before him there wasnt a single dominant character at the top management level. Because BA had its origin from the ministry of defence, there was a strong civil service influence in the company. BA had a strong and close contact with Royal Air Force and both pilots and managers were recruited from RAF frequently. These militants left a very operational flavour to the organizations culture. In a survey a manager said that we couldnt get away from the fact that we are on a mission and that mission is everything to us and the customer are just an unfortunate add on. The management and leadership style was not participative as the CEO and the former chairman personally were very distant from the staff. The technical knowledge was considered to be very vital and the managers were recruited and promoted on the basis of their technical abilities instead of managerial abilities. All these factors made the culture of BA very rigid and a critical cultural change became the only solution for the company to survive. The Change Scope: Background: Other than the increasing competition and fuel costs, old fleets, and high staff costs in 80s, BAs management had to tackle these issues in order to avoid going bank corrupt, Improving the companys financial performance fundamentally, pre-tax losses were showing a figure of  £240m in 81 and 82 (Annual report 1st April 1983). CEO of BA said in 1982 that their money is draining at the rate of  £200 every minute (Mills et al 2006). Convincing the workforce of the supreme importance of customer services for the success of the company. Improving the perceptions about BA in the market. Maintaining momentum and regaining the focus which will allow them to meet new challenges. The main reasons for this crisis on BA were its culture and history. BEA and BOAC came together to form BA in 1981 (Staniland 2003). They remained sovereign till 1976 when the group division was changed to a structure based on functional divisions. Still a distinctive split within BA persisted until the mid 1980s. This improper assimilation disallowed BA to achieve the desired benefits of the merger, could not attain a common focus, created management segregation squabbles and resulted in a lack of a unifying corporate culture (Doganis 2002). The funny side of the merger was that most of the BEA and BOAC employees were war veterans who used to fly military aircrafts and they had a great influence on shaping the culture of BA. BAs culture was influenced by military mentality with a purely operational focus. The employees believe that their job is only to fly the plan safely and land it on time. Customer satisfaction and customer care, profit maximization and productivity were not considered as top priorities (Bowhill 2008). BA had financial support from the government and was doing a profitable business in the 70s (Parker 2009). These were the reasons which made it easier for BA to neglect its increasing inefficiencies over time. It was getting even more difficult to persuade the workforce and the management towards the need of a fundamental change. The competition was rising in the market and customer dissatisfaction plus the employees absenteeism were on the rise and the need for change was critical. The 1981 survival plan: The merger in 1981 leaves the company overstaffed and the staff expenses were unaffordable. The survival plan involves downsizing and the staff was reduced from 52000 to 43000 through voluntary measures. A 20% decrease in workforce in 9 months was a major downsizing (Thompson Martin 2009). Freezing pay was increased for a year which caused more volunteers leaving the job than was required. 16 routed were closed, 8 online stations and 2 engineering bases were shut down (Carleton Lineberry 2004). The survival plan was all about minimizing the costs and expenses as the company was heading towards bankruptcy. The activities involved in minimizing the costs also includes the halting of cargo service and selling the fleets and massive cuts in number of offices, administrative services and staff clubs etc (Jones and Lockwood 2002). Things were not going right and the survival plan was amended and staff was reduced by another 7000 and the total number than was appro ximately 35000. The voluntary laying off schemes cost the company around  £150 million and the company ended up with more volunteers than necessary because of no job security and sinking conditions of the company (Carleton Lineberry 2004). Changing image of the Airline: British airways had a bad image in the customers mind dew to unsatisfactory services and relatively higher prices. A survey by the International Airline Passengers Association put BA at the top of a list of the airlines to be avoided. (Redman Wilkinson). To improve the image of the organization BA launched its Manhattan Landing and The worlds favourite Airline campaigns and raised the advertising budget which was  £19m to  £31m for the year 1983-1984 in order to signal a clear commitment to changing the corporate image (Leban et al 2005). Building its turnaround team: 30% of the old employees had left the organization voluntarily which involved senior mangers as well (Barsoux Manzoni 1997). Culture is formed by leaders and now these leaders were not there which helped the cultural change process. Newly appointed CEO Sir Collin Marshall was a very charismatic leader. He brought in some new blood to give the company a fresh perspective and to regain focus. In 1983, Colin Marshall made customer service a personal crusade (Reichheld 1996). Customer services were something absent in the BAs culture which was very rigid and he wanted to achieve a shift from a strongly British, engineering, and operationally driven culture to one that emphasized productivity and profits while increasing the value placed on customer service. Support from top management: To make a change successful the leaders need to play the role model. Leader needs to be the one, who actually put the change terms in practice, supports his team and give them freedom of expression (Cameron 2004). Collin Marshall in this regard was very concerned and he used to spend lot of his time in terminals with staff communicating and reinforcing the desired culture for the organization and its mutual and individual advantages. Employees were given the freedom to share their ideas and thoughts and give their suggestions about helping the change to carry forward. Employees feel listened to and feels themselves as part of the companys success. Education and Training: Change needs to be reinforced and communicated regularly to make it feel happening. A continuous training needs to be done to help employees adapting to the new culture. BA in this regard conducted a training program named PPF (Putting People First). This training program was aimed at the people to examine their interactions with other people. The main focus of the training was to build positive relationships and customer services. Nearly 40000 of BAs employees attended the training program (Leban et al 2005). Another training program conducted by BA was MPF (Managing People First). This training program was aimed at other issues like culture and its importance, the leadership, trust, vision and feedback. These behaviour moulding programs resulted in good and BA was able to move on towards cultural change. After one year of training with TMI (training consultants), BA moved into profit (Senior Fleming 2006). Make the Change visible: Change needs to visible to the outside world. British Airways unveiled their new planes at Heathrow Airport and their new uniforms to give the world an impression that they have gone through a change and now they are a better organization (Leban et al 2005). With in 10 years the cultural change program succeeded in creating a strong commitment to productivity, profits and customer services. The morale was higher and the companys image in the market was better and this change lift the company out of bankruptcy to become one the worlds most respected airline. British Airways have launched a new campaign in 2009 named ONE DESTINATION. The CEO said at the time of launch that we started our journey towards responsible air travel in 1984 and we have discovered that our customers love to fly with us but are concerned about their impact on the environment (BBC news). Getting over the resistance with the help of suitable change models: Kurt Lewins change model comprises of three steps, i.e. Unfreeze-Change-Refreeze. The first stage in Lewins change model is unfreezing that is when manager develops a felt or need for the change which can be because of declining profits or shrinking market shares etc. In BAs case both profits and market shares were declining. This is where the CEO Collin Marshall felt the need for the change. The unfreezing stage is very crucial as this is when managers are making the workforce ready for the change. This is the advertising phase where the vision and content of the change is communicated which inspires the workforce and gains their commitment. Brirish Airways in this regard conducted the behaviour moulding conferences named PPF and MPF to change the behaviours and make the people ready for the change. The next stage in Lewins model is the change it self. This is the stage where the terms of the change are practically implied and practiced. The survival plan discussed above aimed at cost reduction and than the activities like increasing the advertising budget, hiring new blood and educating and training the people was the change process which was very well lead by the CEO. At this stage continuous feedback and reinforcement is required to make the change feel happening. Collin Marshall himself used to talk with the employees in small groups and spent his most of time reinforcing his vision and desired culture. Refreezing is the stage when people start to embrace the change and the organization has moved to the new culture. This is the stage where the change should be visible and BA made the change visible by inaugurating their new fleets and uniforms. John P. Kotter in his 8 step change model says that a strong enough team is required to carry the change process forward. BA did create a team of new blood managers who gave the company a fresh ad current perspective of business. Kotters model emphasize on communicating the vision of the change and BA was up to the task and had a great support from the senior management as the employees had the freedom of sharing their ideas and thoughts. Leadership Styles: As mentioned above that leadership of BA was heavily influenced by the retired army officers and co ordination and co operation was missing and leaders were like dictators. When the new CEO took over he changed the way of leading as in the process of downsizing, some senior managers were also removed from their positions because of the out dated leadership techniques. The success of the change was because of the new leadership who acted as mentors, and by adopting the democratic, consultive and persuasive, and transformational styles of leadership. Analysis of the Change at BA: The Thatcher Governments announcement of privatizing British Airways was the initial trigger which started the whole process of change (Staniland 2003). The need for the cultural change in BA arises in the transitional phase of the economic environment. The airline industry in UK was facing a severe competition which was an outcome of the privatization. Airline industry in UK was put to work under highly deregulated market which historically used to work in highly regulated market. The privatization decision changed the historic values and beliefs of BA dramatically as the organizations mission in the past was to make sure that planes fly safely and land safely. Profit maximization and competition were not much of an issue. Changing the culture is an ongoing process (Schabracq 2007) and even it is fully achieved, it still goes on in the form of monitoring and continuous inspection. British Airways since 1984 is in the transition phase and is replacing some of its main historical values and beliefs to be consistent with the new mission (Salama 1995). Collin Marshall was appointed as the CEO in order to accomplish this required cultural change. Training and behaviour changing programmes and evaluation systems have been introduced to motivate and stimulate changes. But in some areas other managerial career subsystems such as selection and promotion, had experienced minor modifications. Despite BA had put great deal of effort into encouraging certain behaviours, staff did not collate its employment policies and practices around the new culture (Coles et al 2000). BA failed to institutionalize the change through their stabilisation action plans. Management techniques were certainly impressive, but not everyo ne benefited from them. In areas such as marketing, the criteria for choosing Managers had changed from technical to managerial skills. However, some managers still preferred the old fashioned recruitment procedure based on promoting and selecting people who were good technical individuals, therefore BA had difficulties maintaining the change. At the corporate level, the managers were now rewarded based on performance. The new appraisal system varies across functions as the criteria for good performance was different among different departments. This issue arises from the HR departments ignorance towards the different subculture. The HR department had been trying to impose its own values and beliefs on the rest of the organization and this was identified by Marshall and a new structure for HR was developed later on in order to give the department units more autonomy. This conflicting situation reflects a lack of consensus regarding the desired organizational culture as viewed by top management. Recent Issues: BA had won awards for Best Airline and Best Business Class, a total of 7 awards (Investors Report BA.co.uk). However, BA was also on top of the list of the companies that had complaints, made by the AUC (Air Transport Users Council), totalling 117. Air France came second with 110 and Ryanair third with 77, EasyJet had 42 total complaints (BBCnews.co.uk 20 Aug 2002). If BA adopt a strategy for focus differentiation, tighter controls on the safe handling of baggage, more effective booking services would require to be implemented in order to provide this quality service, thus gaining customer satisfaction and justification of price differentiation. This would inevitably enhance its image and reputation (Johnson et al 2008). CONCLUSION/RECOMMENDATION: British Airways had gone through many changes in order to promote this cultural change. British Airways lacked a holistic approach while implementing the change because despite of the HR departments attempts towards forming policies and procedures around the new culture, there was evidently a gap between HR and middle management. Some managers were still using the traditional approaches of reward system and recruiting people. British Airways needed to adopt a partnership model within HR. This model is about establishing a common interest in order to secure the competitiveness, viability and prosperity of an organisation. Economic tensions appreciated within this model, are fitting to British Airways unstable environment. The Partnership model talks about getting a commitment from employees to improve quality and efficiency and the acceptance by the employers as stakeholders with interest to be considered when decisions are made. In the beginning it will require a top to bottom approa ch in order to promote and advertise the change. However promoting good strategies which are suitable for all the departments and areas of the organization, as opposed to some areas, is the key to its success. British Airways need to adopt this model to promote teambuilding and working together kind of environment. This model will help in identifying the organizational goal by mutually sharing the values and beliefs of the people and they will start moving in same direction and the outcome of the change can be seen in the whole organization. British Airways is once again in crisis at the current time and is showing record  £401 million pre tax losses (BBC news). Flights are late and customers are facing some sort of the same issues as there were in 1980s. British Airways has a good history and current image in the consumer market. They might need another change in the organization. The change started in 1984 and still things need to be done. Therefore it can be said that changing culture is a complex and long term undertaking (Thomas 2005). It involves coordinated efforts by the top management to change its own values and behaviour and communicates it to the followers and others in the organization. Such changes must be reinforced by shifts in management education, selection and promotion. Culture cannot be managed on its own or as separate from the rest of the organization.

Isabel allende :: essays research papers

About the Author It was fifteen years ago that, Isabel Allende took the literary world by storm with the publication of The House of the Spirits, a novel which chronicled four generations of a Chilean family against the backdrop of Chile's brutal history. The Times of London heralded Allende as having "the rare ability to blend fantasy and legend with political fact and a well-plotted narrative to produce an enchanted world unlike anything else in contemporary fiction." The New York Times called the book "a unique achievement, both personal witness and possible allegory of the past, present and future of Latin America." Allende followed her impressive debut with Of Love and Shadows, Eva Luna, The Stories of Eva Luna, and The Infinite Plan, all bestsellers around the world. Critical accolades have greeted the publication of each of Allende's books, which have commonly been cited for their compassion, imagination, humor and originality. The House of the Spirits was made into a feature film with an all-star cast headed by Jeremy Irons, Meryl Streep, and Glenn Close. Of Love and Shadows, starring Antonio Banderas, was released a year later. Isabel Allende was born in Lima, Peru, in 1942 and raised in Chile, Bolivia, Europe, and the Middle East, as her peripatetic family followed her stepfather's diplomatic career. She worked as a journalist in Chile until the 1973 military coup. Allende fled her homeland, settling in Venezuela with her husband, son and daughter. "I felt, as many Chileans did, that my life had been cut into pieces, and that I had to start over again," she recalls. Isolated from her family, and in particular from her beloved grandfather who was close to death, Allende began to write a long letter in which she reassured him that the would always be kept alive in her memories. That letter grew into The House of the Spirits. PAULA, Allende's first non-fiction book is a deeply moving memoir inspired by the tragic fatal illness of her 28 year-old daughter. It, too, began as a letter from mother to daughter that becomes a meditation on a mother's life and a daughter's death.

Essay --

Tyler Miller Communications Mrs. Seiler January 15, 2013 Harry Potter and the Sorcerer's Stone One dark night at Number 4, Privet Drive Albus Dumbledore, the head of a Hogwarts School of Witchcraft and Wizardry, meets Professor McGonagall, a teacher at Hogwarts, and Hagrid, the grounds keeper of Hogwarts, outside the Dursley home. Dumbledore tells McGonagall that Lord Voldemort, a dark wizard who was doing his best to plunge the world into darkness, has killed Mr. and Mrs. Potter and tried unsuccessfully to kill their baby son, Harry. Dumbledore leaves Harry with the only family he has the Dursleys, much to the dismay of Professor McGonagall and Hagrid, with an explanatory note in a basket in front of the Dursley home. Ten years later, the Dursley household is dominated by Dudley, the Dursleys’ son, who torments and bullies Harry. Mysterious letters begin arriving for Harry, from Professor Dumbledore. The letters begin to worry Mr. Dursley, who vainly tries to keep them from his nephew, but the letters keep arriving through literally every crack in the house. Finally, in a last ditch effort to keep the letters from reaching Harry, Mr. Dursley moves his family to a dark dismal shack in the middle of nowhere near the coast. On the eve of Harry’s eleventh birthday, Harry makes a wish and Hagrid bursts through the shack’s door and ,after giving Dudley a pig’s tail, whisks the eleven year old Harry away from his sadistic relatives. The next day, Hagrid takes Harry to London to shop for school supplies. First they go to the wizard bank, Gringotts. Followed by a shopping spree on Diagon Alley, where Harry buys his books, ingredients for potions, and, finally, a magic wand. A month later, Harry goes to the train station and catches hi... ...rised and makes him state what he sees. Harry, oddly enough, sees himself with the stone in his pocket, and at that same moment he actually feels it in his pocket. Harry tells Quirrell that he sees something else. Voldemort tells Quirrell that the boy is lying and requests to speak to Harry face to face. Voldemort ultimately, instructs Quirrell to kill Harry, but Quirrell is burned by contact with the boy. and his body begins to break down into dust. A struggle ensues and Harry passes out. When Harry awakens, he finds himself in the school’s hospital wing with Dumbledore. Dumbledore explains that he saved Harry from Quirrell just in time. He adds that he and Flamel have destroyed the stone, because they fear the stones powers are too great to exist any longer. The school year comes to an end, and Harry sadly must returns to the Dursley’s home till next year begins.

France was ruled by Napoleon Bonaparte 1799-1815

During the French Revolution the years of 1799-1815, France was ruled by Napoleon Bonaparte. Although many people feel that Napoleon is one of dictatorship, the truth is he one for the country and did what he felt was in the best interest of France. Napoleon was a democratic leader for his country. By studying his role in education, the political aspects, and the social aspects of France, one can see he did good for the country although not everything was perfect, there is no perfect person or Utopia. Napoleon set out to make France the greatest nation of Europe, and education was one of the top priorities on his list. Since Napoleon believed in a system of merit not one of family hierarchy, he felt everyone needed to be educated. The government was getting numerous complaints regarding the lack of schools in many areas, lack of professionalism among the teachers, lack of discipline and attendance by students and, in a few areas, lack of religious education (Markham 5). The problem with religious education was partially resolved by the Concordat between Napoleon and the Pope. Religious elementary schools had opened but mostly for girls. Napoleon felt that girls and boys didn't need the same education. Girls needed domestic skills, which will be helpful once married. Although he did feel they needed to learn, numbers, writing, and the principles of their languages, as well as history, geography, physics and botany. Another part of education that was very significant to Napoleon was the idea of secondary education. He felt that boy's education should be separated into 2 parts; under age 12 and over age 12. The first 4 classes would include general topics, once finished with that they would have to choose between a civil career or a career in the military and the rest of their education would depend on that (Markham 5). To this day the Napoleonic educational system is still very popular in France. There has been some modification in the system such as, the separation of church and state was made complete. Now religion was not part of the public school's curriculum. The high schools know, as lycees are still there today and even plays more of an important role. Graduation from a lycee is good enough for most jobs. Napoleon also did good for the political system of France. He created a new constitution. It consisted of three consuls. The first consul assumed by Napoleon, but was voted in. Napoleon worked really hard to put France back together after the revolution. He allowed all types of political refugees back into France, and also appointed both radical republicans and royalist aristocrats to his government. (Hooker 2). While the most peerless act was to allow the Catholic church back into to France, The concordat with Pope Pius VII. While in rule he also created The Napoleonic Code. It was a complete revamp of the French law. It was based on 2 ideas: that all men are equal under the law (but not women) and all people have a right to property. The code stamped out all privileges from the law including tax laws. The code spelled out various contractual laws to ensure the inviolability of private property. (Hooker 3) Many people think that what Napoleon was doing was wrong, yet they voted him Napoleon I, Emperor of France in 1804. Napoleon also in all he did abolished feudalism, which was part of the Code. As was stated before Napoleon brought the Catholic Church back into France; Bonaparte and Pope Pius VII agreed that it was necessary for the peace of the country. Napoleon also created the Legion of Honor in 1802. It was Nobility but it was based on ability. At first not many people favored it, but by Napoleon's downfall everyone even the Republicans favored it. (Holtman 3) Napoleon also accounted for the improvement and better treatment of the Jews. He gave them the right to worship in private and in some cases allowed them to become full-fledged citizens. Napoleon also helped create a system of measurement for the whole country now used in many places the metric system. He also created the bank of France. It aided the unification of the country and made it easy for everyone. Before Napoleon came around marriages were only allowed through the church, he allowed marriages outside the church. The church never recognized divorces but Napoleon did. Which made life a lot easier for people in France. Napoleon might have wanted to have control over many lands, but most importantly he had improved the status of France from what it was after the Revolution to what it is now. He has helped shape present day France. His ideas with education, the government, and the social revolution he created were a huge part in history. He was a democratic leader in many different aspects.

What made Delaney’s play dramatic for its audience?

A Taste of Honey was first produced at London's Royal Court Theatre in 1958. Britain in the 1950's was much different than it is now. During the 1950's single parents were a tiny minority of the population. Couples who were living together without getting married would have been condemned by society . Male homosexuality were a criminal offence and it was generally not safe for homosexuals to appear in public. Statistics show that in 1958 approximately 1 in 100 marriages ended in divorce compared to 1995 when approximately 1 in 3 marriages ended in divorce. Also in 1958 there were black communities in the United Kingdom in London, Bristol, Cardiff and Liverpool but they were not common elsewhere. In the 1990's approximately 1 in 20 British citizens is of African, Asian of Caribbean origin. The play A Taste of Honey explores all of the above themes which at the time in 1958 were controversial. The play confronts a range of social issues such as single motherhood, black and white, gay and straight and class. These issues are discussed in a frank manner and from a female point of view both of which were unusual for Britain in the 1950's. During the 1950's. The country was deeply religious quite unlike the Britain of today. During the 1950's the theatre going audience would largely have been made up of the upper classes. A favourite show at that time was â€Å"My Fair Lady† which is a play about a girl named Eliza Do-Little who is taught how to become a â€Å"proper â€Å"Lady. It would only have been in very rare circumstances that the working classes would have attended. To see a play of this nature covering such unsavoury topics would have shocked the middle class audience. You can read also Audience Adaptation Paper Although they were aware of the above issues it was unlikely that the average theatre going audience at that time would have had any direct contact with the themes covered. To see a play that was to display such a rollercoaster of emotions would have been quite dramatic in itself. A quote from Deuteronomy 5-6-21 â€Å"You shall not make wrongful use of the name of the Lord your God, for the lord will not forgive anyone who misuses his name â€Å"Throughout the play Helen and Peter often use blasphemous phrases when angry, which is something that the middle class audience would have found shocking. An example of this is where Peter says â€Å"God! We've got a founder member of the Lord's Day Observance Society here. † Another example is where Helen is speaking to Jo and Helen shouts â€Å"For God's sake shut up! Close your mouth for five minutes. â€Å"The devil is also referred to which is another element that would have startled the audience, not only is the devil mentioned but he is mentioned in front of children. The play is written in a way very similar to that of a soap opera. It has a timeless quality and it would not be out of place if a scene appeared in a soap opera such as Coronation Street today. Coronation Street first appeared in the early 1960's. The play was written to portray the lives of the working class. It was written in a very honest way without the use of â€Å"rose coloured spectacles†. Originally the play was going to be a novel but after seeing a Terence Rattigan play Delaney became disillusioned as Rattigan did not seem to be writing about the sort of places and people that she knew in Salford. The theatre of the 1950's, seemed to describe † safe ,sheltered, cultured lives in charming surroundings and not life as the majority of ordinary people knew it. This was the lifestyle that was more familiar to the Middle Classes. There is irony in the title â€Å"A Taste of Honey† this implies that it is a taste of something sweet or something pleasant. The only real â€Å"sweet† thing throughout the play is the relationship between Boy and Jo. Like Coronation Street the play is set in Salford in the North of England close to Manchester. As previously stated the play is set in a shabby, uncomfortable flat in a poor part of Manchester in Northern England. When Peter first visits the flat he asks â€Å"What on earth made you choose such a ghastly district? † Peter goes on to say â€Å"Nobody could live in a place like this† Jo replies â€Å"Only about a thousand people. Later on he is desperate to leave the flat and says â€Å"Those bloody little street kids have probably pulled the car to pieces by now†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. † â€Å"I just want to get the hell out of this black hole of Calcutta. † The above quotes give some insight into Peter's status simply by the fact that he owns a car as this would have been out of reach of most working class people. There is also a hint that Peter is racist with his comment about Calcutta. The middle class audience may have found this element of Peter amusing as they realised that they had more in common with Peter than the other characters. Today such a reference would be totally unacceptable. At this time in Manchester, following a gradual recovery from the war there were many buildings and homes that were sub standard needing urgent modernisation. Often there would be several families sharing the same latrine and bathing facilities. On occasions there would be no bathing facilities at all and a trip to the public baths would be the only place that a bath could be taken. This lack of facilities would have been unheard of amongst the upper classes. Over a period of time these buildings were upgraded or knocked down. This was referred to as slum clearance. A perfectly acceptable phrase then but now more pleasantly referred to as urban regeneration. The focus of the play is on Helen and Jo mother and daughter, their problems and their attempts to cope with life. The act opens with them in the process of moving into their new flat. The flat is in very poor condition cold and damp. Helen has a cold but despite this she is still able to bicker constantly with her daughter. The conversation is like verbal sparring. They bicker constantly over trivial matters such as making coffee or how often to bathe. It soon becomes clear that their relationship is one of ill concealed hostility. Jo does not call Helen mother or mum but refers to instead by her name Helen. The way in which Helen speaks to her daughter would be considered unacceptable today. â€Å"You stupid little devil† and â€Å"You silly little bitch â€Å". This language would have had even greater impact in the 1950's and was deliberately selected by the author to shock the middle class audience. Both Helen and Jo demean each other with comments such as Jo saying to Helen â€Å"You don't look forty. You look sort of well -preserved sixty† Each remark is rebuked and followed by a defensive comment. Helen is described as a crude semi- whore like and a drunk. She is barely forty and has been married and divorced, but her daughter Jo is the result of a brief fling . Peter, her latest conquest is a middle class, wealthy alcoholic womaniser. He is uncouth and racist. Peter often has a dirty tale to tell and is suggestive. He seems to have the manners that would normally be associated with the working class rather than the middle class. Jo attempts to improve their surroundings . Jo yearns for a real home and despite the dreadful condition of their new flat she attempts to give it a homely touch. She wants to plant bulbs and buy a new lampshade. It is the simple things in life that appeal to Jo. Jo is the result of a brief fling that has been raised in difficult circumstances . She has not had the benefit of one loving parent let alone two. There has been no father figure just a constant stream of Helen's boyfriends . This is illustrated when Jo says' you should have asked him to stay. It wouldn't be the first time I've been thrown out of my bed to make room for one of you is†¦ ‘ The fact that Helen is referred to as Helen by Jo reflects the lack of maternal feelings on Helen's behalf. The play at this point raises awareness amongst the middle classes about the plight of the single parent and I am sure that the audience though shocked at the reality would have some sympathy for both women although in different ways. Single parents would have been unheard of amongst the middle classes and if such a situation arose the female would have been forced into marriage to avoid a scandal. Jo is afraid of ‘darkness inside houses' which is an insight into the loneliness and fear that she feels as she is often left alone by her mother. The home is seen as a place of sanctuary, a place of warmth, comfort and love but this is not the case for Jo. Helen is not interested . in any of this she does not wish to make a home for Jo. She is very self centred and feels a bitterness towards Jo. When Jo tries to ask Helen for details about her father Helen replies ‘I didn't do it on purpose. How was I to know you'd materialize out of a little love affair that lasted five minutes? ‘ Jo accuses her mother of being indifferent and running away from her problems. Helen suffers from a lack of morals and does not think twice about leaving Jo unsupervised and alone. Jo displays a responsibility and maturity far beyond her years. Something that has always escaped her selfish immature mother. Nothing must stand in the way of her having a good time. It is clear that Peter had no idea that Helen had a daughter. Jo tries to ruin Helen's relationship with Peter in an attempt to keep her mother for herself. Jo is afraid of loosing her mother yet again. Jo eventually finds a boyfriend, â€Å"boy† He is a 23 year old black sailor. He is on leave over the Christmas period. He appears very casual but is sexually interested in Jo who is just fourteen but lies and tells boy that she is eighteen. Helen is yet again absent. Boy spends Christmas with Jo. Out of desperation and loneliness Jo is intimate with boy which in turn leads to a pregnancy. Although only fourteen she is not naive. She is fully aware that boy is only after ‘one thing ‘although professing to love her and is suspicious as to whether he will return. Boy leaves not knowing that Jo is pregnant. The themes that are explored here are those of underage sex which although fully aware went on the middle class audience would have been shocked to see it portrayed so vividly. Racism is also in evidence here. Simply because Jo's boyfriend is black, he is not worthy of a name and is referred to as boy. This is an example of how black people were thought of as the underclass and boy is often associated with the slave trade. Miscegenation was very much frowned upon by the upper classes. Increasingly lonely Jo invites Geoffrey, a gay man who she met at a fair to stay with her. The middle class audience are now confronted with homosexuality and although aware of its presence in their society. It would have been an activity that would have been conducted behind closed doors. They would not be used to having such a subject flaunted in public. Geoffrey flourishes in the role of caring for and protecting Jo. He cleans and helps with preparations for the birth of the baby. Geoffrey knows that because of his homosexuality this is probably the only chance he will ever have of being a father figure. Geoffrey knows also that he will never be able to have an openly gay relationship because it will be condemned by society and he will be the victim of abuse. Geoffrey and Jo get on well together in an attempt to be ‘normal. ‘ And fit in with an intolerant society. Geoffrey asks Jo to marry him. Jo is not in control of her emotions. She hates the idea of love and motherhood but at the same time is in need of someone to love her. Jo says to Geoffrey ‘You've got nice hands, hard. You know I used to try and hold my mother's hands but she always used to pull them away from me. So silly, really. She had so much love for everyone else but none for me. †She refers to Geoffrey as her big sister, and he is very tolerant of her mood swings. Geoffrey brings Helen back to visit Jo. She is very critical and hostile towards him. Peter arrives and is also very hostile towards Geoffrey. They make jokes about his homosexuality which reflects society attitude towards homosexuality. Peter says ‘Well, is anybody coming for a few drinks? You Staying with the ladies, Jezebel. Peter also refers to Geoffrey as Mary. Helen refers to him as ‘an arty little freak. ‘ In the final scene of the play Jo is in the latter stages of her pregnancy. Jo and Geoffrey are still getting along well. Jo does get upset at one point when Geoffrey buys her a baby doll to help her to learn how to look after the baby. It is a white doll not a black one. Jo threatens to kill the baby. Helen leaves Peter and returns to the flat. Peter has been chatting up a younger woman . Helen seems willing to help Jo and Geoffrey is driven out of the flat. Helen feels that Geoffrey has taken her place. Sadly this situation changes when Jo tells Helen that the father is black. It is at this point in the play that the father of Jo's baby is referred to as Jimmie rather than boy. Helen leaves the flat to go for a drink but the implication is that she may have left for good. Jo is left on her own, smiling but unaware that Geoffrey will not return. The characters in the play are depicted as honest and realistic and full of substance the play gave an accurate account of working class lives . Delaney wanted her characters to be resilient, not depressed by the harshness of their environment. They have to take everyday knocks in their stride . It would have been unusual in the 1950's for a black man and a homosexual man to be presented as natural characters and not placed in the play as freaks or to provide comedy. The comedy in this play comes from the characters themselves and the situations in which they find themselves. The play ends sadly for Jo who will once again be alone. She will however, have a child and something of her own to love. There is however, a positive note a new beginning, a new life . It creates a positive feeling for life. At last Boy has a name Jimmie. The play helps the audience realize that no matter what colour, or class, or sexuality we are all equal. The fact that the play ends with a song is uplifting. Throughout the play it was boy who made up these little songs and who sang them to her. The fact that she is singing a song as she is alone brings back memories of a time when she was happy. When life for her was sweet. It was a time when she had ‘A Taste of Honey' The themes explored in depth above of the class system, dysfunctional families, (a single mother with a child of dual heritage living with a homosexual male who is not related to her. Racism, homophobia, alcoholism, prostitution, dialogue, offensive language all contribute to the fact that Delaney's play was dramatic for its audience. The dialogue is witty sharp and unsentimental. The issues covered in the play are still fresh and anyone one of them could be headline news tomorrow. It portrays complex relationships which are constantly at the forefront in today 's society. Some critics actually saw Delaney's work as a protest against working class poverty and the hopelessness of a flawed social system. The play demanded attention and as a result the public began to change their attitude towards art and society. I think that the ending of the play is one of the most dramatic moments throughout. Jo is left on her own, waiting to give birth to a black child, which as discussed before was frowned upon in that time. This would be said to be a Hollywood ending as many of us believe that Hollywood endings are make believe, they are this to impress the audience as situations in this matter would not have happened, which leads us to think is it real? This then relates to a book â€Å"The Catcher in The Rye† because the book is about phoneys, although how it is all real and makes us think of the situation. This in relation to â€Å"a Taste Of honey† is quite similar, because although the ending is dramatic, situations like this happened in the 1950's and the fact Jo was abandoned because of her black child was not frowned upon, because it seemed like the right thing to do.

School District

The Roosevelt School District in Maricopa County has at least 21 public schools under its direct administration and around fifty private and public middle and high schools all located around the district. Private and Catholic schools however, are not administered by the district in the sense that they are autonomous in terms of management, implementing policy guidelines, instructional materials, and salary compensation for teachers. The Roosevelt Elementary School District in Maricopa County is considered large in size with its total number of students attending with 11, 902 and six hundred ninety-one certified teachers (Classroom Dollars and proposition 301 results). The district’s student ratio per teacher since 2004 up to 2006 was at seventeen students per teachers. How is a teacher’s pay determined? Salaries of teachers in Arizona are based on the â€Å"per-pupil† amount of funds allocated to the district. Based on the comparative information, the average teacher-student ratio that receives a standardized salary of 42,500 is 17 students per one teacher (Classroom Dollars Proposition p. 61). That is, a teacher handling seventeen students on a regular basis is qualified to receive standardized salary. The salary of a teacher is determined by the funding formulas of the state and the municipalities where the school is located (College of Education Paper). The general implication of this system is that the bigger the number of the students the bigger budget allocation for the district, and the better income for the teacher, because according to the paper, the teachers salaries comes from the operations and maintenance budget (College Education paper p. 91). This budget comes from local taxes and from the state. The fund is transferred to the district which turn is responsible for local budgeting. How is salary structured? The district employed a standardized salary compensation for certified teachers based on their qualification and competency. It means that teachers had to be certified that their course are aligned to the teaching profession. Further more, the district implements performance based scheme for teachers wherein teachers are expected to yield positive results towards the district goal based on individual and school performance (Class room dollar and proposition). Since 2004, the Roosevelt Elementary School district offered an annual average salary of $42, 500. These compensation schemes are standardized based on performance, competency, and educational qualification as indicated by the five point’s performance evaluation standard employed by the district (Class room dollar proposition). These performance indicators according to the paper published by the College of Education of the University of Arizona entitled Who will Teach our Young Children includes the degrees of certifications, scores on professional knowledge test, and the years of experience in teaching. All these form the structure of the standardized salary of the teachers at Roosevelt Elementary districts schools (Who will Teach our Young Children, p. 61). Are there incentives for teachers to earn more money and is this an effective pay system? The district offers an up to more than five thousand dollars incentives to all it employees including teachers, librarians and other staffs. The incentives were given in form additional salary benefits of the eligible employees (Class room dollar proposition). The paper published by the College of Education of the University of Arizona points out that the current incentives and benefits systems implemented by the district are given only to the most productive teachers and those teaching positions that requires â€Å"special skills† or expertise (College of Education Paper, p. 95). Although this performance-based incentives is defined by the state law or other policy and funded by the state, and can be earned yearly by anybody who had done exemplary performance (p. 1), it is quite apparent that these incentives and benefit system is an ineffective system for teachers. The College paper published by the University of Arizona expressed pessimism that it this incentive system will soon prevent districts from fiving special incentives (p. 95) to deserving teachers. Thus, according to paper, researchers are â€Å"looking at ways† (p. 95) to lure more teachers. Why the incentive system is not effective? The benefit system is ineffec tive because there are no clear guidelines about the funding for teacher compensation. These affect the district budgeting because budget defends on â€Å"per-pupil† allocation. However, continues efforts to increase compensation, and benefits and incentives for teachers are a welcome agenda for teachers at Roosevelt Elementary School District. Does the teacher union have to say about the subject? Unfortunately, there is no teacher union at Roosevelt Elementary School District or in any other district in Maricopa, Arizona. This is one factor one why researchers are looking for more effective ways of providing teacher’s salaries, incentives and benefit system. The salaries of teachers are decided only by the school board (College of Education Paper, p. 92). While the teachers union can provide bargaining for justifiable salaries, incentives and other fringe benefits, this does not happen at Roosevelt Elementary School District or to any other school district in Maricopa, Arizona, due to lack of teacher’s union. Reference Class Dollars and Proposition 301 Roosevelt Elementary School Districthttp://www.auditorgen.state.az.us/Reports/School_Districts/Districts/Roosevelt_ESD/2008/Roosevelt_ESD.pdf College of Education, The University of Arizona Who will teach our Children? http://www.aztownhall.org/pdf/92nd_Workbook_complete.pdf   Oct.27-30, 2008.

European influence in Africa Essay

The presence of Europeans in African countries had a great influence on the cultural benefits, traditions and norms of Africans. African societies were composed of small ethnic groups bound by deep cultural and traditional benefits. Slave trade in North Africa disintegrated these cultural systems. The entry of Europeans in North Africa led to breaking of those small indigenous units into modular states that could be easily controlled by the colonial rule. They abolished the indigenous legal systems and imposed new legal systems based on European concepts of law. North Africa was integrated into the world capitalist system, where its main function was to provide raw materials and new markets for Western industrial revolution. This led to imposition of taxation forcing Africans into cheap wage labor. Land grabbing and alienation in settler colonies made it impossible for the economy of the colonized countries to grow. This is because the colonial administrations only developed areas they saw fit for their benefit and it led to growth of colonial cities such as Dakar, Lagos and Nairobi. Westernization in North Africa led to the rise of Christianity and reduced the number of Muslims in sub Sahara, which contributed to the destabilization of Africa traditions and cultural benefits. Christianity promoted the assimilation of new ideas and new lifestyles such as monogamy and nuclear family. African societies believed in polygamy and extended families. This is being practiced even to day. Christian missionaries introduced Western education, which involved mastery of European language and literacy. The adoption of new habits and tastes coupled with Christianity and western education, led to the development of a new elite that included teachers, clerks, lawyers and doctors. Slave trade degraded the value of African people because they were used against their will to benefit the European economy. This impacted negatively on African leaders because some still practice slave trade today. Europeans brought about, modernization in Africa in terms of Western education, Christianity and Western lifestyles. European influence in Asia (1650-1815). South East Asia comprised of societies that varied in different aspects. Main societies in south East Asia included China, Thailand and Cambodia, therefore European influence on South East Asia varied extensively depending on indigenous states. Societies in South East Asia had very distinct traditional beliefs and rulers who reigned with a conviction of permanency and stability. Europeans created new economic relationships in South East Asia by establishing new industries like rubber production and improvement of traditional ones such as rice and sugar industries. They were improved and expanded to meet the European needs. Communities in Cambodia protested against economical changes when agribusiness in form of plantation farming was introduced. Europeans aimed to make the traditional cultures modern. This was received positively by some south East Asians who had been trained in Western schools. They believed that Western culture would have positive effects on their cultural and economical backgrounds. The elites adopted the European language and mode of dressing. Adoption of the Western culture led to political, economical and social growth in Asia. However, it was difficult to assimilate the European culture and lifestyles in Asia because of the diversity of Asian cultural customs and traditions. Asia is composed of Muslim, Christianity and Buddhism and therefore impacting Christianity in Asia was difficult. These traditional settings emphasized on unifying of social, economic, political and social spheres, though it is impractical to unify all the spheres. The influence of Europeans in Asia was highly varied and uneven throughout the region. They used superior military technology to achieve conquest and monopoly. The Portuguese invasion of Malacca led to the decline of the trade systems as they tried to dominate the spice trade. The European therefore, caused the detachment of producers form their traditional markets. As a result the powerful trading cultures in southeastern Asia collapsed due to colonial influence. European influence was limited to the coastal ports and the adjoining regions. Peasant life in Asia was not affected by the European influence as they remained inside the confines of their village. (Alagappa 130-138). European influence in Middle East (1825-1941). Middle east societies combined religion with governance of their states. European powers overwhelmed the region and tried to separate governance from religion. They replaced the indigenous educational, social and political systems through modernization. The Kuranic schools were replaced by the Western education. Middle east is an Islamic region that viewed European powers as enemies for creating Christianity in the Muslim dominated region. This created a sense of distrust of the Europeans by the Arabs. Europeans faced great resistance form the Arabs who used national movements to adopt anti-western speeches in order to gain favor from their people.. European powers in the Middle East replaced the Muslim leaders by non-Muslim leaders to create artificial political territories since they did not arise from the societies. They created states that had conflicting ethnicities and divided other ethnic groups into two or three portions. For instance they divided the Kurds into Iran, Iraq, Turkey and Syria. (Kaelble 120-127). Dividing ethnic communities stirred political rivalry and violence in the Middle East. It also created instability among the Arabs, preventing political, social and economical development. The Arabs formulated revenge missions to the Europeans and resisted any form of invasion whether political, economical, educational or social.